Information Technology and Telecommunications Services

Isavia provides operators with information about the available service providers at Keflavík International Airport (KEF) and the service options offered within the facility. Once this information is provided, the operator orders the connection directly from the service provider. Isavia and the service provider then jointly deliver the connection to the operator (via a CAT cable) through Isavia's systems.

Isavia reserves the right to take action if traffic to or from the service provider begins to affect the operation of Isavia's systems. Similarly, Isavia will make every effort to ensure maximum uptime for its equipment.

Isavia can provide connections between leased spaces, such as between a warehouse and a store, upon request. Additionally, Isavia offers further information about connection types, the number of cables available, and related details.

For all inquiries about internet connections, please contact Isavia User Support at it@isavia.is.

Isavia provides passengers with access to free wireless internet. Operators are not permitted to offer wireless internet to passengers. Furthermore, operators must not have visible wireless networks (SSID) unless specifically approved by Isavia's system operations team (it@isavia.is).

All advertising screens in the terminal must be coordinated with Isavia. Information about advertising screens and content delivery can be obtained from Isavia's Retail and Catering Department (auglysingar@kefairport.is). Operators interested in advertising at the terminal can find more details at www.kefairport.is/auglysingar.

Screens operated by the operator are often highly attention-grabbing and can significantly impact their surroundings. To avoid negative effects on airport guests, it is important to maintain a good balance in size, brightness, and content presentation. Well-executed displays can attract attention to the operator, increase sales, and contribute to a positive passenger experience.

If operators wish to set up their own screens, this must be done in full consultation with Isavia's Commercial Department.

Purpose and Goals

• The screens are intended to draw passengers' attention to the operator's products and services.
• The screens are intended to highlight tax-free/duty-free prices.
• The screens are intended to highlight seasonal products and promotions.

Operators must adhere to the following guidelines when selecting screens and presenting content:

Technical Requirements

• The screens must be LCD or LED.
• Offered screens must be CE certified.
• Offered screens must be RoHS certified.
• Offered LED units must have at least EMC Class A certification.
• Offered screens must be designed for 24/7 use, year-round.
• Offered screens must offer adjustable brightness to suit indoor conditions.
• Offered screens must have a viewing angle of at least 160°.
• Offered screens must have a brightness level of at least 700 NITs or higher.
• The contrast ratio of static screens must be at least 5000:1.
• The equipment should not cause power surges upon startup that could lead to system failure.
• The casing of offered LED units must be made of metal.
• Screens must be tested according to fire safety standards EN13501-1, with results of at least C, S2, and D0, or similar results from comparable testing standards.
• The control box and controllers should allow for front-side maintenance without taking the system offline during maintenance or screen changes.
• The screens should not require additional cooling equipment or fans.
• The operator is responsible for recycling packaging materials after screen installation.
• Screens must comply with EU energy labeling (Energy label), and details of electricity consumption must be provided along with the approval request.

Design

• Screens or screen surfaces must always align with the current design of the unit (retail or catering area).
• If an operator wishes to make changes to expand screen area, positioning, or other aspects, a written proposal with rationale and visual representation must be submitted to Isavia’s Commercial Department.
• Approval from Isavia's Commercial Department for the design, location, and size of screens must be obtained before installation begins.

Content Requirements

• Screens may display still images and moving content.
• Screens displaying still images must change content at least every 8 seconds.
• Moving content should be smooth and not distracting to guests.
• All content must be silent.
• The operator's name or brand must be clearly visible on the screen.
• Advertising of third-party activities (either owned by the operator or others) is prohibited unless the screen is directly associated with that activity.
• Advertising of products and services not offered in the space where the screen is located is prohibited.

Third-party Advertising Sales

• Selling advertising space to third parties is strictly prohibited.

Rules for Advertising at Keflavik Airport apply to all displayed content.

See the rules here: Reglur um auglýsingar á Keflavíkurflugvelli

The operator is responsible for all costs related to purchasing and operating screens, media players, and other equipment, installation, and necessary connections to display content.

Isavia reserves the right to request improvements if any of the requirements listed above (such as screen features, brightness levels, content, and screen placement) are not met. If the operator fails to make necessary adjustments within a reasonable time, Isavia reserves the right to remove the screens at the operator’s expense.

Isavia has its own camera system, and operators do not have access to this system.

The operator is responsible for all costs related to their camera system.

The following terms apply:

• The equipment used must be approved by Isavia.
• The operator's camera system may only monitor the space that the operator controls and must not be used to monitor other areas of the airport.
• The operator is strictly prohibited from publishing, distributing, copying, or making recordings from their surveillance cameras accessible to third parties, such as through media, the internet, intranet, etc.
• The operator is solely responsible for complying with applicable laws regarding the use of surveillance cameras, such as privacy and labor legislation.
• Isavia has the right to revoke, limit, or modify the operator's camera system access immediately without objection, for example, due to changed circumstances, misuse, or well-founded suspicion of misuse.
• Surveillance cameras may be turned off without notice by Isavia or the police for security or emergency reasons.