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Overview of Manuals

Operating manual

  1. Introduction
    1. Welcome to Keflavík Airport
    2. Isavia's Corporate Culture
    3. Isavia's strategy
    4. Sustainability Policy
    5. Definitions
    6. Contact Us
    7. Rules for Keflavík Airport

  2. Operators
    1. Inspection
    2. Safety, Health and Occupational Safety and Health - Shared Responsibility
    3. Electricity and Electrical Safety
    4. Background check instructions
    5. Goods Reception
    6. Waste sorting
    7. Map of the airport's waste facilities
    8. Map of smoking and e-cigarette areas at the airport
    9. Report malfunctions
    10. Water
    11. Data and Analysis
    12. Transportation to Keflavik Airport
    13. Staff Catering
    14. Information Technology and Telecommunications Services

  3. Emergency response
    1. 112
    2. Evacuation
    3. Threatening behavior or threats to flight safety
    4. Airport escape routes

  4. Useful websites
    1. Business partners at Keflavik Airport
    2. Building a sustainable future, one expansion at a time
    3. Passenger statistics

3.3

Threatening behavior or threats to flight safety

If a passenger exhibits threatening behavior, makes physical or verbal threats, engages in violence, causes property damage, or is clearly under the influence of drugs and unfit to travel, immediately call 112 and request assistance. This applies both within and outside the restricted areas of the airport. Operators should report theft to the police at 444 2200.

If operators become aware of an incident that could potentially endanger flight safety or the safety of passengers, they must contact 112. Assistance from APOC can also be requested, as APOC is responsible for handling requests to escort passengers off the restricted areas and assisting operators with passenger-related issues. APOC's contact number is 425 6200.