3.1
112
All serious incidents, accidents, illnesses, or other mishaps must be reported to 112, which handles the dispatch of emergency responders and the dissemination of information.
They handle all requests for assistance related to illnesses or accidents, whether involving passengers or staff at the terminal and its vicinity. In the case of minor incidents, contact should be made with APOC, providing details about the nature of the incident, the condition of the individual involved, and the exact location.